Refund & Cancellation Policy

Last Updated: March 2026

Thank you for shopping with Kolkatta Paper Bag. We strive to provide high-quality paper bags and packaging products. If you are not satisfied with your purchase, please review our refund and cancellation policy below.

1. Order Cancellation

Orders can be cancelled within 12 hours of placing the order or before the order is shipped.
Once the order has been processed or shipped, cancellation may not be possible.
To cancel an order, please contact our support team with your order details.

2. Returns

We accept returns only in the following situations:

Product received is damaged or defective
Wrong product delivered
Product missing from the order

Customers must report the issue within 48 hours of delivery with clear photos of the product and packaging.

3. Refunds

Once the returned item is inspected and approved:

Refunds will be processed to the original payment method.
The refund process may take 5–7 business days depending on the payment provider or bank.

Shipping charges (if applicable) are non-refundable, except in cases where the product is damaged or incorrect.

4. Non-Returnable Items

The following items are not eligible for return or refund:

Products that have been used or damaged after delivery
Customized or bulk orders made specifically for the customer
Products returned without original packaging

5. Refund Delays

If you have not received your refund after the expected time, please:

Check with your bank or payment provider.
Contact our support team for assistance.

6. Contact Us

For cancellation, return, or refund requests, please contact us:

Kolkatta Paper Bag
Email: team@kolkatapaperbag.com
Phone: +91 7003890617